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IN THIS ISSUE
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New Development |
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Customer Service |
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Tabs Introduce |
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Web Support |
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New Clients |
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Welcome Georgia |
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Tip of the Month |
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Web Support
As a polite reminder, we’d like to notify all clients that our Intranet System is in operation for submission of technical support queries. The 24hr service is available by visiting our website at tabsfm.com. We’d also like to note that we often keep the site fresh by updating it with urgent or informative messages.
As part of our internal plans to migrate to a ‘cloud’ based service, we’ll shortly be migrating our intranet application across as well. New encryption security polices will be in place on our intranet system, so we kindly ask that all clients wishing to be provided with new login details register by contacting our support department.
Thank you in advance for your assistance. |
New Clients
As mentioned above, 2010 was a year of real growth for Tabs FM. Our valued new clients during the year were:
SIAS FM
Lowestoft College
DHP
Pathmeads
Genesis Housing Group
Tonbridge School
Healy Refrigeration
Lancaster City Council
Informa
Wincanton
WJEC
Electrosonic
Hammersmith and Fulham PCT
The Forum, Greenwich
William Booth College
Newham College
CB Richard Ellis
Aquinas College
Le Pain Quotidien
Plumstead Manor School
British Geological Survey
Bethnal Green Technology College
Many of our new clients join us following recommendation. We thank you for your ongoing support. |
Welcome Georgia
Everyone at Tabs FM would like to warmly welcome Georgia Stump to the team. Fulfilling the role of a Business Support Assistant, we wish her all the best with her new position and hope she settles in well.
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Tip of the Month
Did you know...within the client register (accessible via the toolbar icon) there’s an excellent little contact management tool. The mini CRM system offers basic functionality to manage customer relationships.
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Tabs FM Ltd
Unit 9, The io Centre
The Royal Arsenal
Skeffington Street
Woolwich
London
SE18 6SR
T: +44 (0) 844 556 0488
F: +44 (0) 844 556 0489
Email: sales@tabsfm.com
Web: www.tabsfm.com
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Tabs News...
May we take this opportunity to welcome one and all to a New Year and new decade.
Yes, we are in the midst of Government Austerity measures and now part of the “big society.” We are having to pay 20% VAT and won’t be hosting the World Cup for donkeys’ years.
However, we did retain the Ashes and Andy Murray is sure to win a major in 2011.
I guess the common theme here is change but we don’t really want things to stand still, do we?
Change can be a great motivator, a catalyst to raise our awareness and try new things, pushing against barriers. We can certainly promise you some positive change to our products and services as the year progresses, with much of our recent development work reaching an exciting place this week.
More on this in the next edition when we will be able to give further concrete information on our system roadmap.
2010 was a good year for Tabs FM. That is now in the past and we are looking forward to taking our offer to new heights in 2011.
We hope to share our experiences with you.
New Development
Tabs FM always welcome new ideas and suggestions to help improve our products and services. All ideas are collated and gradually introduced into our system. A few new developments to cast your eyes over this month include...
Data Import Utility
The new data import utility features three new options:
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On the General Import spreadsheet, you can assign specific workers/contractors to each PPM task. Therefore, when the PPM is created, correct workers are automatically assigned.
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Workers/Contractors can now be assigned to Job Description as default engineers when job descriptions are imported.
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Cost Codes can now be imported with a default department buildings assigned.
Intranet
Two new features have been added to our Intranet application.
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Notifications of new Reactive Maintenance Requests can now be sent through to a user defined email address(es) at the time of request submission, alerting out of office contractors or senior management of new reactive maintenance requests.
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Notification of Room Booking equipment requirements can now be emailed to a designated email address (i.e. for IT Departments to prepare hardware prior to meeting event).
Pocket PC
As discussed in our previous newsletter, development of our building PDF attachments is now available on our handheld software.
And finally....a revamp of our photo capture tool now supports a wide range of web cam devices to ensure you capture high quality photos for visitor passes. Please contact us to enquire about a range of compatible devices.
Customer Service
To support and improve our ‘Customer First’ initiative, we recently introduced a new customer contact program. A schedule of contact days has been introduced to gather feedback on services and solutions offered by Tabs FM. The program has been in operation for the past few months and has proven to be an excellent opportunity to get to know our clients better. Our experienced advisors are on hand to answer and manage any queries you may have. If you’ve not yet heard from us yet, no doubt we'll be in contact soon.
One overriding message that comes through to us is that many clients don’t feel they are using their Tabs System to maximum effect. We want to help here and have arranged several “Health Check” consultancy days which have proved extremely beneficial for participating clients.
A “Health Check” day involves a Tabs Consultant attending site to observe current practice relating to Tabs usage. We can then advise, train and simply show some time saving alternatives and short cuts to optimise system effectivenes. We can guarantee a very quick and positive return on your investment.
E-mail either robertwhalley@tabsfm.com or kenfrankis@tabsfm.com now to arrange.
Tabs Introduce...
‘Complete Facility Management’
Our Engineers have been Maintaining UK Facilities since 1981. We specialise in Building Services, Controls, Project management, Life Cycle Analysis and Energy Management. We offer quality and reliability you can count on. In addition, our friendly and professional staff are here to answer any questions you may have about our company or our services.
Whether you need Complete Facility Management including Repairs & Maintenance, Cleaning, Landscaping, Security, Project Management or Energy Management & Systems Controls, we have what you need, from strategic facilities management to hands on building service maintenance we are here for you.
At 360FM, our goal is to provide you with courteous, expedient, professional service of the highest calibre.
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Technical:
Building / Asset Surveying
Health and Safety Audits
Risk Assessment / Analysis
Building Services Audits (Hard and Soft Services)
Maintenance Cost Management
Life Cycle Costing / Long Term Forecasting / Budget Reviews
Project:
Construction Management
CDM Regulations
Refurbishment and Fit-Out
Asset Installation
Building Design Evaluation
Workplace Design and Space Planning |
Facilities:
Facilities Audits and Reviews
Strategy Development
Hard Services – Planned Preventative Maintenance (PPM) & Reactive Maintenance (RM)
Soft Services – Maintenance, Security (Man Guarding & Strategic Evaluations / Recommendations) Cleaning and Horticultural Services
Energy Monitoring and Assessments
Business Continuity & Alternate Operating Procedures / Emergency Planning
Property Asset Management
Contracts and Service Level Agreements
Building and Automated Control Systems (Life Safety Systems, CMMS, BEMS, BMS) |
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“No matter how hard I push my pen, it’s still stationery"
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